Western United States Vacation Packages

When we saw the photos of this property, we felt like it was going to be a little hidden gem. It looked updated and cozy. When we actually checked in, we were disappointed. For the sake of character limit I’ll list off our pros & cons: Pro: -pretty location close to Hwy but far enough off that you don’t hear the noise. Cons: -confusing to find unit, signs directing would be helpful. -from parking you walk across a large deck meant as a common space. Large trash can was out and heaped with trash; stayed there our entire stay. Lots of miscellaneous house keeping items also left on deck. -room felt fairly low quality & not well done. You can tell that everything was remodeled DIY, not by a professional. Which is fine, but there were things like the carpet pulling up around the perimeter bc baseboards weren’t completed. The kitchen was laid out so that the full size trash can was right next to the head if bed. -headboard was loose and smacked against the wall every time you moved. -jacuzzi tub was cracked & looked old & worn in a way that makes you unsure how clean it actually is. Neither of us would use it. -water took an extraordinarily long time to get hot. We were disappointed enough in the room that we chose to go somewhere else for our 2nd night. I texted the # given per checkout instructions & never got any reply. We never saw any manager or staff while there. We booked this room bc of great reviews so I wanted to offer my honest experience.

Cleanliness needs to be focused

This place was phenomenal! Staff is very friendly and helpful. The room was clean and quiet, I would highly recommend.

We recently stayed at The Arrabelle during a special Colorado trip with my elderly parents. The property itself is beautiful, the location in Vail is excellent, and the front desk staff were courteous and genuinely tried to help when we raised our concerns. Unfortunately, our assigned room did not match the expectations created by the room photos used during booking. While I understand that hotels use representative images and room assignments vary, our room overlooked an enclosed courtyard and neighboring buildings with virtually no view or privacy. It felt much darker and more enclosed than the bright, open rooms shown in the listing. Another challenge was the unusually high beds. My elderly mother had significant difficulty getting in and out of bed, which made the stay less comfortable for her. We asked if another room was available, but the hotel was fully booked, so we understand there was little the staff could do at that point. My biggest suggestion would be for the hotel to provide clearer information about room views or offer room categories based on the view (courtyard, village, mountain, etc.). That would help guests choose the experience they're expecting and avoid disappointment. The hotel itself is lovely, and the service was polite. I simply wish the room we received had better reflected the experience presented during booking.

First of all the pictures from the hotel posted online ate NOT actual. Those pictures either are edited or very old. For what I paid for this hotel I expected more than old furniture, rundown towels, and old fabric curtains and the rugs are so old they are fading away. The stench of cigarette in the hallway to the room is nasty and the internet doesn't work in the third floor. When I requested help for this the answer was this is an old building so there is nothing we can do about it!!! I was livid after having booked a room for 3 nights for over 1k!!!!